Work
Operations, customer communication, and multilingual delivery. Remote and onsite, across Spain, New Zealand, and international contexts.
TakeOff Ibiza
Booking Coordinator
Ibiza, Spain • 2024
Booking and customer operations for premium water experiences in Ibiza and Formentera.
- •Managed 1,000+ EUR daily revenue across 9 booking channels
- •Handled incidents: reschedules, cancellations, weather, refunds
- •Built partner network: 2 hotel collaborations secured
ES / EN / IT / FR
Stripe, CRM, Excel
Web, WhatsApp, Instagram, GYG
150 EUR
Managed over 1,000 EUR in daily revenue (approximately 9 bookings at 150 EUR average ticket).
Handled bookings across website, WhatsApp, email, phone, Instagram, GetYourGuide, hotel partners, and concierge.
Managed daily incidents: reschedules, cancellations, weather disruptions, overbooking, refunds, delays.
Kept availability accurate, updating a CRM calendar plus an Excel tracker every day.
Managed payments through Stripe and coordinated confirmations and customer instructions.
Built message templates to speed up responses: info requests, location sharing, reminders, and review requests.
Coordinated internally with captains and instructors, ensuring schedule alignment and smooth handoffs.
Started partner outreach to hotels and concierges, bringing two hotel collaborations and opening more conversations.
What I learned
Managing high-volume bookings across multiple channels requires clear systems and quick decision-making. I learned to balance customer expectations with operational constraints, handle incidents calmly, and build trust through consistent communication.
S22 Digital
Content Manager
Remote • 2023–2024
Multilingual content operations for public and educational websites while completing my degree. Translation and publishing in French, Spanish, and English.
- •High-volume translation + web publishing (FR/ES/EN)
- •WordPress + Elementor delivery under strict deadlines
- •Managed urgent updates maintaining consistency across languages
FR / ES / EN
WordPress, Elementor
Universities, Tourism
Fully remote
Translated and adapted content in French, Spanish, and English, keeping consistency across languages.
Published and maintained content in WordPress and Elementor under strict deadlines.
Managed frequent urgent updates, prioritizing accuracy and speed.
Supported multi-site university content builds through translation and structured content entry.
Managed social scheduling and basic admin tasks via Metricool.
Supported occasional on-site work, including a tourism information stand for a local fair.
What I learned
High-volume content operations require discipline and speed without sacrificing accuracy. I learned to prioritize urgent updates, maintain consistency across languages, and adapt to changing requirements in a fully remote setup.
Bidfood NZ
Warehouse Operator
Auckland, New Zealand • 2025
Warehouse operations for a national food distribution company in New Zealand.
- •Picked and packed 100+ orders per shift with accuracy
- •Maintained inventory accuracy via scanning protocols
- •Followed food safety standards: temperature control, hygiene
EN
Scanning, inventory
100+ orders/shift
Food safety, hygiene
Picked and packed orders for restaurants and hospitality clients across Auckland, ensuring accuracy and speed.
Worked in a high-volume warehouse with strict deadlines, often handling 100+ orders per shift.
Maintained inventory accuracy by following scanning protocols and reporting discrepancies immediately.
Followed safety and hygiene standards for food handling, including temperature control and contamination prevention.
Coordinated with team members to prioritize urgent orders and adapt to last-minute changes.
What I learned
High-volume warehouse work requires physical stamina, attention to detail, and the ability to adapt quickly to changing priorities. I learned to work efficiently under pressure, follow strict protocols, and coordinate with teams in a fast-paced environment.